Support service gets thumbs up from SEND families

A service that supports families of children and young people with special educational needs and disabilities (SEND) has been praised by parents, carers, young people and professionals.

The Wolverhampton Information, Advice and Support Service (IASS) plays a key role in helping families navigate complex processes such as Education, Health and Care Plans, school placements, and appeals.

Feedback from its most recent satisfaction survey found that over 98% of respondents were satisfied with the service, with families feeling more confident, knowledgeable, and involved in discussions and decisions regarding their children's needs. Over 99% of respondents also recognised the service as a neutral and unbiased source of support.

Councillor Jacqui Coogan, the City of Wolverhampton Council’s Cabinet Member for Children, Young People and Education, said: “The IASS’s partnership with the council has been pivotal in enhancing services for families.

“By working closely with education, health, and social care partners, it ensures that families receive comprehensive and coordinated support through what can be a very complex process.

“This work has led to better understanding of children's needs, improved relationships with schools, and more effective support systems, all of which positively impact the lives of children and young people with SEND in our city.

“Best of all, the service is free and families should rest assured that they can access information, advice, and support from IASS without any financial burden – so, if you need any support with SEND services or processes, please don’t hesitate to reach out for it.”

For more information, about Wolverhampton Information, Advice and Support Service, please visit https://wolvesiass.org/. To subscribe to its monthly newsletter, please visit https://wolvesiass.org/ebulletin.html.