cloudW Support
Our dedicated team are here to help you...
who we are...
cloudW is the name given to the Microsoft Office 365 service for Wolverhampton Schools.
It is managed, maintained, developed and supported by Wolverhampton City Council.
The cloudW team can be contacted using the details listed to the right.
cloudW Blog
To promote an activity or get your school news story on the cloudW public website please email websupport@cloudw.co.uk or create a new ticket using the online support helpdesk.
Please provide us with a title, text and images (ensuring you have permission to use all images).
Support Topics & FAQ
Recent Known Isssues
Emails
Unable to attach files in e-Mail (OWA)
This is an Internet Explorer issue and requires IE11 to use this functionality. Either speak with your technical ICT support provider to get this updated or download and install here http://windows.microsoft.com/en-GB/internet-explorer/ie-11-worldwide-languages
Office 365
Where did my Site App on Office 365 go?
On Office 365 there are various apps accessible from the top left hand corner. One particular app used is "Sites" however, Microsoft have recently changed the name and design of this app it is now called "SharePoint".
If you have queries please contact us via our Online Support Desk.
Help Desk APP
Help Desk App
Keep track of your service tickets by using our Help Desk App.
Available for Apple devices via App Store and also on Android devices via Google Play.
Remote Support Service
To receive remote support from one of the services below click on an icon.
